Oh-So-True-Confessions

Relationships is just like customer service.

There are 4 things every customer (your dear beloved) wants :-

1. To be treated courteously.
2. To feel important, to know that they are valued.
3. To be kept informed, even if it’s bad news.
4. To be treated equally. In the relationship’s case, i bet everyone wants their love to be reciprocal. The feeling of being fair to each other.

Took this from my tourism textbook. Weird it might be but true.

Ok then when you quarell with your dear beloved, it’s  exactly the same as handling customer’s complaint.

There are 7 steps :-

1. Listen to the customer without interrupting.
2. When he has finished, make a statement of regret such as "I’m sorry you have had this problem."
3. Then make a statement of empathy, such as "I can certainly understand your feelings."
4. Ask for additional information or clarification if you need it.
5. Offer a suggested solution - be sure to only mention what you can do, not what you cannot do. (easy said, don’t make promises you can’t keep and don’t say what you can’t do.)
6. When an acceptable solution has been reached, thank the customer for calling. (in this case, thank your dear beloved for being frank and telling the truth of what he/she doesn’t like instead of lying and keeping mum.)
7. If it’s appropiate, follow up in a few days to ensure everything was settled to his satisfaction. (change for the better?)

COOL SHIT, I KNOW. Thanks tourism textbook. LOL.

GOOD COMMUNICATION AND UNDERSTANDING IS THE BEST FACTOR OF A LONG-LASTING RELATIONSHIP.

So it’s the same as good relationship = good customer service?

Maaaayyybee.

I hope mine goes well. errrrrrr…. *awkward silence* LOL.

This entry was posted on Wednesday, March 21st, 2007 at 11:32 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.