Oh-So-True-Confessions

Relationships is just like customer service.

There are 4 things every customer (your dear beloved) wants :-

1. To be treated courteously.
2. To feel important, to know that they are valued.
3. To be kept informed, even if it’s bad news.
4. To be treated equally. In the relationship’s case, i bet everyone wants their love to be reciprocal. The feeling of being fair to each other.

Took this from my tourism textbook. Weird it might be but true.

Ok then when you quarell with your dear beloved, it’s  exactly the same as handling customer’s complaint.

There are 7 steps :-

1. Listen to the customer without interrupting.
2. When he has finished, make a statement of regret such as "I’m sorry you have had this problem."
3. Then make a statement of empathy, such as "I can certainly understand your feelings."
4. Ask for additional information or clarification if you need it.
5. Offer a suggested solution - be sure to only mention what you can do, not what you cannot do. (easy said, don’t make promises you can’t keep and don’t say what you can’t do.)
6. When an acceptable solution has been reached, thank the customer for calling. (in this case, thank your dear beloved for being frank and telling the truth of what he/she doesn’t like instead of lying and keeping mum.)
7. If it’s appropiate, follow up in a few days to ensure everything was settled to his satisfaction. (change for the better?)

COOL SHIT, I KNOW. Thanks tourism textbook. LOL.

GOOD COMMUNICATION AND UNDERSTANDING IS THE BEST FACTOR OF A LONG-LASTING RELATIONSHIP.

So it’s the same as good relationship = good customer service?

Maaaayyybee.

I hope mine goes well. errrrrrr…. *awkward silence* LOL.

You all know right there’s been a leak in the video’s of the suicides.

Did you guys watch them? I did. They gave me the creeps.

Ok. Here’s what i want to say.

Many people wanted to make "gates" refraining people from jumping down. But I strongly suggest they SHOULD tighten their security big time instead. I mean if they make security barriers, people can still climb up then jump down. The thing is, they want to build barriers that are chest tall. People can still jump down right? Agree?

If you have already watched the Yishun vid, it’s CLEAR that they security at MRT stations are not good enough. The Yishun vid clearly shows that the man HID under the platform and WAITED for minutes before the MRT came. SO WHY? WHY IF THEY HAVE CCTVS ALL AROUND, THEY STILL NEVER REALISED A MAN WENT UNDER THE PLATFORM. WHAT’S THE USE OF THAT CCTV THEN?

CLEARLY, YES, CLEARLY, THE SECURITY IS NOT GOOD ENOUGH. IF THEY HAVE CCTV AND THEY REALLY WATCH OVER IT, THEY COULD HAVE PREVENTED A DEATH. AND NOT CAUSE MANY COMMUTERS LIKE ME BEING LATE FROM SCHOOL OR WORK. agree?

AND. clearly, the media, the news especially, they kind of betrayed us. They told a different story. Usually, they will tell us that the man was drunk and fell or they don’t know the cause of the fall.

Lies.

It’s so clear they already had carefully planned their suicide and had the INTENTION TO KILL THEMSELVES. What drunk? DUHHHH.

Please for goodness sake. U don’t have to build TALL BARRIERS if you think it’s TOOOO EXPENSIVE FOR YOU (btw, where have all the tax we gave you gone to? For you to spend in country clubs?). Just employ GOOD, RELIABLE security guards to watch over the cctv or maybe just stand on the stations to guard them.

IF, if a man happens to "fall", the security guards patrolling the station can easily reach for the oh-so-many emergency stop buttons for the mrt to stop.

But if it’s the case where the man jump on the dot when the mrt came and there’s no time to react, u cant do anything. God already wants to take his life away.

K last Friday, me and mic studio members went to watch a musical at the National Library. My 1st time there. HUGE.

We watched Titodao. Sooooo good. Recommended to all.

Visit http://www.toyfactory.com.sg/html/titoudao/about_titoudao.html for more info.

For Chingay 2007, me and some of my classmates were assigned to help usher the VIPs.

And. And. I saw Mr Lee Kuan Yew’s wife. errrr….

Damn i didn’t get to take her picture.

I saw loads of other VIPs.

And Chingay was great!